Relentless Reply | A brand operated by Relentless Holdings, Atlanta, Georgia
Effective Date: August 5, 2026
1. Acceptance of Terms
By signing up for, accessing, or using the services provided by Relentless Reply (“Company,” “we,” “us,” or “our”), a brand operated by Relentless Holdings, you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the service.
2. Description of Service
Relentless Reply provides a done-for-you reputation management and customer communication automation service for local service businesses, built on the GoHighLevel platform. The service includes, without limitation: automated review request messaging, issue interception and routing, AI-assisted review response support, and automated repurposing of positive reviews to online business profiles.
3. Free Trial
New Clients receive a 14-day free trial. A valid payment method must be kept on file to begin the trial. No charge will be made unless the Client keeps the service active past day 14 of the trial period. Clients may cancel at any time during the trial to avoid being charged.
4. Fees and Billing
Following the trial period, Client will be billed the then-current monthly subscription fee on a recurring basis until cancelled. Relentless Reply does not require long-term contracts; Clients may cancel at any time, effective at the end of the then-current billing cycle. No refunds are provided for partial billing periods except as required by law.
5. Client Responsibilities
Client is solely responsible for:
The accuracy and legality of any customer contact information (names, phone numbers, email addresses) uploaded or connected to the service
Obtaining and maintaining all consents required under the TCPA, the CAN-SPAM Act, and any other applicable law before Relentless Reply contacts End Customers on Client's behalf
Ensuring use of the service complies with all applicable laws, carrier requirements (including A2P 10DLC registration), and third-party platform policies (including Google Business Profile and review policies)
Reviewing AI-generated review responses before they are treated as final, where applicable
6. Acceptable Use
Client agrees not to use the service to solicit fake or incentivized reviews in violation of Google's policies, harass or spam End Customers, send unlawful or deceptive communications, or violate any third party's rights.
7. No Outcome Guarantees
Relentless Reply does not guarantee any specific business outcome, including star rating, review volume, search ranking, map pack position, revenue, or customer acquisition. Results vary based on numerous factors outside our control.
8. Intellectual Property
All software, templates, workflows, copy, and materials provided as part of the service remain the property of Relentless Holdings. Client is granted a limited, non-exclusive, non-transferable license to use them solely in connection with the service during the subscription term.
9. Confidentiality
Each party agrees to protect the other's confidential information and to use it only for purposes of the service relationship.
10. Disclaimer of Warranties
The service is provided “as is” and “as available,” without warranties of any kind, express or implied, to the maximum extent permitted by law.
11. Limitation of Liability
To the maximum extent permitted by law, Relentless Holdings' total liability arising out of or related to the service will not exceed the amount paid by Client in the three (3) months preceding the claim. Relentless Holdings will not be liable for indirect, incidental, consequential, or punitive damages.
12. Termination
Either party may terminate this agreement at any time. Relentless Reply may suspend or terminate service for non-payment, violation of these Terms, or misuse of the platform.
13. Indemnification
Client agrees to indemnify and hold harmless Relentless Holdings from any claims arising out of Client's breach of these Terms, violation of law (including the TCPA), or the content or accuracy of data Client provides.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Georgia, without regard to its conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Georgia, unless otherwise required by law.
15. Changes to These Terms
We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance of the updated Terms.
